Shipping policy

Shipping Policy

Thank you for shopping with Gentle Waves.

We are committed to getting your order to you as quickly and carefully as possible. Please review our shipping information below before placing your order.

Processing Times

Orders are typically processed within 2–5 business days after being placed.

During periods of high demand, holidays, product launches, or promotional events, processing times may be slightly longer. We appreciate your patience and understanding.

Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Times

Estimated shipping times may vary depending on your location and carrier delays.

United States

Standard Shipping: 3–7 business days

Please note that shipping time estimates do not include processing times.

Order Tracking

Once your order has been shipped, tracking information will be sent to the email address provided at checkout.

Please allow up to 48 hours for tracking information to update after shipment.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information is entered correctly at checkout.

Gentle Waves is not responsible for packages shipped to incorrect addresses provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible at hello@gentlewavesliving.com

Lost or Delayed Packages

Once a package has been shipped, delivery is handled by the shipping carrier.

While we will always do our best to help, Gentle Waves is not responsible for delays, lost packages, or carrier-related delivery issues beyond our control.

If your package appears lost or significantly delayed, please contact the shipping carrier directly first. You may also reach out to us for additional support.

International Shipping

At this time, Gentle Waves may offer limited international shipping to select locations.

International customers are responsible for any customs fees, import duties, taxes, or additional charges required by their country.

Shipping times for international orders may vary.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery at [your email here] with your order number and photos of the item and packaging.

We will work with you to resolve the issue as quickly as possible.